Peppadew International (Pty) Ltd – Privacy Notice

We at Peppadew International take our privacy standards seriously and appreciate the trust our users place in us by sharing their personal information. This Privacy Policy has been developed and put into place to provide you (as a user of any of our PEPPADEW® websites, mobile applications and/or social media platforms (hereinafter referred to as the “Online Sites”)) with the appropriate knowledge and understanding of why and how we may collect and utilise personal information. Importantly, this Policy Notice takes cognisance of the applicable laws and regulations, including the General Data Protection Regulation (Regulation (EU) 2016/679) in order to ensure that your personal information is collected and dealt with in the appropriate manners as required by law.

General

Peppadew International (Pty) Ltd may collect and make use of personal information, which you have provided to us or which has been collected by us through your use of our Online Sites, for the purposes of advertising, marketing, making contact with you to provide you with marketing and other relevant product or company information, to assist you in participating in any special offers or promotions taking place, answering any product queries you may have and/or in order to improve our well known PEPPADEW® products.

Any and all access you may have with our Online Sites will be subject to any applicable legislation and to the terms and conditions of our Privacy Notice/s. Any processing we may conduct of your personal information will only be made as necessary for the purposes listed above and as set out in more detail below. Where necessary, we shall also request your prior consent in order that you may exercise control over any of your personal information which we process and/or hold onto. No other processing of your personal information will be conducted unless such conduct may be required in the exercise of an agreement we have with you, in order to comply with any valid and binding legal obligation on Peppadew International, or to exercise any legitimate interest of Peppadew International.

While we may from time to time process your personal information within the EU, your personal information may also be stored in Peppadew International’s systems in other parts of the world. Your personal information may also be processed and handled by Peppadew International’s third-party service providers acting on our behalf. Said systems and service providers may be based in other territories (such as South Africa) which may not provide for levels of privacy security equivalent to those applicable within the EU. Despite the above, Peppadew International shall endeavor to provide for adequate technical and organisational procedures to protect your personal information. Should you wish to obtain additional information or exercise any of your rights of access, rectification, cancellation and/or objection in respect of your personal information, you may contact us via the Contact Us page.

Please note that this Policy Notice may be updated and/or amended from time to time and will be posted to this page. As such, please visit this page frequently to stay up to date with our permitted processing, use and/or storage of your personal information.

Personal Information which may be collected from you:

The type of personal information / data which we may collect from you when you choose to interact with us or visit one of our Online Sites, may include the following forms of information:

i. Any personal details you choose to provide to us such as your name/s, contact details including your telephone number or email address, your postal address or physical address;

ii. Any other personal details you may provide through registering with any of our Online Sites for newsletters or otherwise, participating in surveys, offers or promotions conducted by us, requests, communications or complaints directed to us through any of our Online Sites or through any purchase of our products;

iii. Any payment information, inclusive of account details, credit or debit card details and/or shipping/billing addresses;

iv. Any Login details including any of your user names, passwords, security questions and/or answers;

v. Any information regarding your purchases of our products in our stores and/or online, including information as to which specific products you may use and have preference for, and information as to how you may make use of such products;

vi. Any information which may be collected automatically, including information about your computer, IP address or browser used when accessing any of our Online Sites and which may be collected through the use of our own or third party owned cookies, web beacons or any other technology of a similar nature which is used to collect information about your use of our Online Sites. For more information on the cookies used within our Online Sites, please see our Cookie Policy here.

The purposes for which personal information may be collected from you:

Any of your personal information collected, or which we may already hold, may be used on a lawful basis for the purposes described more fully below.

i. For appropriate commercial interests:
Your personal information, including the forms of information listed above, may be used for the purposes of advertising, marketing, making contact with you to provide you with marketing and/or other relevant product or company information, to assist you in participating in any special offers or promotions taking place, answering any product queries you may have and/or in order to improve our well-known PEPPADEW® products. Such information may also be used for analytical purposes and to improve the quality of the PEPPADEW® brand and products offered as well as to understand you as a customer of Peppadew International.

In accordance with the above, this means that we may also analyse your personal information, together with analyses as to how you make use of our Online Sites and/or products, in order to improve our products, product offerings and Online Sites to create a better user experience for you.

Your personal information may also be used for legitimate commercial interests such as for the generation of our user statistics, to assist us in improving privacy security and fraud prevention, to enforce company policies and procedures, to make required corporate transactions such as the merger, sale, transfer, consolidation, change in control or restructuring of any Peppadew International business and/or assets; and for any other legitimate commercial purpose permitted by applicable law (in which case or event, we shall at the relevant time provide any and all appropriate information to you).

ii. For the due performance of terms and conditions under a binding contract:
Your personal information may be used in the transaction of any purchase you have made of our products, to develop promotional programs and/or competitions which you have entered, to conduct / process such promotions or competitions and to inform you in the event that you have become a winner thereof, or to provide sufficient answers to any information requests submitted by you.

iii. For purposes which you have provided consent for:
Your personal information may be used, if consented to by you, for instance in circumstances for marketing purposes and to contact you via email, SMS and other electronic means. While you may have previously provided us with any such applicable and appropriate consent, this consent may be withdrawn by you at any time should you wish to do so. For more information on this, please refer to the contents below under Your rights relating to your personal information.

iv. In order for us to comply with our legal obligations:
Your personal information may be used in instances where we may be required for instance to maintain necessary business records, to appropriately deal with any company or product complaints made to us, to comply with any lawful request made by a public body with the requisite authority to make such request, and in order to comply with any other applicable law, regulation and/or guideline.

The length of time we hold on to your personal information:

Any and all of your personal information which may be collected or held by Peppadew International will only be held for as long as may be necessary to satisfy the purpose for which the information was provided or collected.

We may retain your personal information for a reasonable period of time after your last interaction with us should we deem it reasonable or necessary to do so. At such time as any of your personal information may no longer be required in this way, we shall make sure to delete your personal information in an appropriate and secure manner. In certain circumstances, should we deem it appropriate and safe to do so, we may as an alternative to deleting your personal information, make such information anonymous in order that the information may not, in any manner, be traced back to you.

Notwithstanding the above, there may also be certain circumstances where Peppadew International will be under obligation by applicable law or regulation to keep and maintain certain aspects of information for a specific period of time.

The persons whom we may share your personal information with:

Your personal information may be shared with:

i. Peppadew International entities which shall include responsible Peppadew International companies / affiliates who may only make use of your personal information as set out in this Privacy Notice;

ii. Third party service providers and/or processors for Peppadew International. At times, Peppadew International may be required to engage with certain third party service providers, agents or venders who provide specific services to Peppadew International including social media agencies, brand activation agencies, financial service providers, analytical service providers, courier services, technical service providers such as online hosting and/or data storage service providers, customer relationship management service providers, events management service providers, and/or the providers of any related services.

Peppadew International’s third-party service providers, in rendering the relevant service/s to Peppadew International, may have access to, receive, maintain or process your personal information for or on behalf of Peppadew International. Peppadew International has and shall ensure that its contractual terms with any such service providers may not grant these service providers with any right to make use of your personal information for their own purposes, including any of their own advertising or marketing purposes. As may be consistent with applicable laws and/or regulations, Peppadew International has and shall take reasonable steps to ensure that third party service providers who may have access to your personal information, are required to adequately safeguard your personal information and only process same in accordance with our instructions.

iii. Partners of Peppadew International. For instance, we may offer services / products in collaboration with partnering entities / persons such as co-sponsors, licensors, licensees, or duly authorised distribution partners of PEPPADEW® branded products. Again, and as may be consistent with applicable laws and/or regulations, Peppadew International has and shall take reasonable steps to ensure that its partners who may be given access to your personal information, are required to adequately safeguard your personal information and only process same in accordance with our instructions.

iv. Third parties whom Peppadew International may be required to share personal information with by virtue of a legal requirement. Any such sharing or disclosure shall only be made if we believe we are obligated to do so by law, that doing so may be reasonably necessary in order to comply with a legally binding process, will be required by relevant law enforcement authorities (including in instances to investigate violations of law and/or actions of fraud), necessary for us to respond to any claims made against us, necessary to prevent breaches of security and/or this Privacy Notice, or may be necessary to protect the rights, property, or personal safety of Peppadew International, its customers or any members of the public.

v. Third parties in the cases of any appropriate corporate transaction including instances of a legitimate merger, sale, transfer, consolidation, change in control or restructuring of Peppadew International’s business or assets.

Possible International transfer of personal information:

While we may from time to time process your personal information within the EU, the global nature of our business means that your personal information may from time to time be shared with or disclosed to non-European entities. The Peppadew International head-office is based in Johannesburg, South Africa and as such, this territory shall serve as the most likely territory for the storing and processing of any personal information. Any and all South African third-party service providers utilised by Peppadew International shall be required to use or handle personal information only in accordance with our instructions and under strict contractual relationship with Peppadew International.

In the event of any third party service providers being located in territories which do not offer equivalent levels of protection for privacy as those applicable within the EU, Peppadew International shall take such steps necessary to verify that your personal information receives an adequate level of protection.

Ensuring the security of your personal information is maintained:

Peppadew International, which it may do so through its third party service providers, makes use of a variety of physical, technical and administrative security measures, standards, technologies and procedures to prevent the loss, amendment, destruction, misuse or damage of your personal information.

In addition to the above, Peppadew International has and shall take steps to limit access to your personal information only to those persons / entities who require such access in order to give proper effect to those purposes listed in this Privacy Notice. Third party service providers are and shall also be required to comply with appropriate confidentiality obligations in respect of any of your personal information.

Your rights relating to your personal information:

In respect of your personal information obtained and/or held by Peppadew International, you shall have the right:

i. To obtain a copy / copies of your personal information together with information about how and on what basis that personal information is processed;

ii. to rectify and correct any inaccurate personal information (including the right to have incomplete personal information completed);

iii. to erase your personal information in limited circumstances where it is no longer necessary in relation to the purposes for which it was collected or processed;

iv. to restrict the processing of your personal information where:
– the accuracy of the personal information is contested;
– the processing is unlawful, but you object to the deletion of the personal information;
– we no longer require the personal information for the purposes for which it was collected, but it is required for the establishment, exercise or defense of a legal claim;
– you challenge the processing which is justified on the basis of a legitimate interest.

v. to object to decisions which are based solely on automated processing, including profiling;

vi. to receive a portable copy of your personal information, or to have a copy transferred to a third-party controller where technically feasible and provided that this does not incur unreasonable costs;

Should you ever have a complaint about how we collect and/or process your personal information, or should you have any questions relating to same or to this Privacy Notice, you may contact us via the Contact Us page. Alternatively, you have the right to lodge a complaint with the data protection supervisory authority.

You may also withdraw any previously granted consent for receiving newsletters or marketing material at any time, and free of charge, by following the relevant instructions in any marketing communication sent by us or by informing us of your election to do so by contacting us via the Contact Us page.

Use of social media and other online platforms:

Should you choose to participate or interact with any of our PEPPADEW® profiles on social media or other online platforms such as Facebook, Instagram, Twitter, Pinterest, LinkedIn, YouTube etc. please make sure to familiarise yourself with the relevant tools provided by those platforms and the options that these platforms make use of regarding the sharing and collection of your personal and/or social profile information.

Please note that the aforementioned social media and online platforms will have their own privacy policies in place and as such, it is advisable to go through these policies in order that you may become aware of how your personal information is used by, and on, these social media and online platforms.

The PEPPADEW® websites may also contain links to third party websites. Should you make use of these links and access third party websites from any of the PEPPADEW® websites, you will be directed away from the PEPPADEW® website/s. Peppadew International does not control or endorse any such websites and shall not be responsible for any content, products, services or privacy policies made available on these websites. This Privacy Notice does not, and shall not, apply to any such third-party websites.

Personal information of a child under the age of 16:

Whilst PEPPADEW® products may of course be enjoyed by children under the age of 16, Peppadew International’s marketing activities, websites and/or social media platforms are not aimed or targeted to such children. Nevertheless, we understand that our content may be accessed by children under the age of 16. As such, no child under the age of 16 should be authorised to provide any personal information without the consent of that child’s parent or guardian. Should we ever determine that personal information received through any of our Online Sites is that of a child under the age of 16 and that such child has not obtained the required consent of his/her parent or guardian, we shall not maintain or make use of the personal information provided without the prior consent of his/her guardian. It must be noted however that, without the required consent from a parent or guardian, a child under the age of 16 may not be able to participate in certain activities on our Online Sites.

Notwithstanding the above, we may be required to use and maintain such child’s personal information, without the consent of the relevant parent or guardian, in order to notify and obtain the required consent from a parent or guardian and/or for certain safety, security, liability and other purposes acceptable under applicable laws and regulations.

A parent or guardian may also at any time review, remove, refuse or change any further collection and/or use of their child’s personal information by contacting us via the Contact Us page.